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Definition
Conversational agent : in a nutshell
A conversational agent is an assistant that chats with your visitors or customers on your site, by text message. It answers frequent questions, qualifies requests and passes them to a human when needed.
Who is it for? Businesses that receive many identical questions.
What it changes for you.
Better-sorted requests
You receive qualified contacts, with context.
Fewer calls
Simple questions are handled without tying up the team.
Concrete examples
- Questions about hours, rates and services
- Guided contact
- Handover to a human
How we go about it.
- 1
We talk
A simple conversation to understand your business, your needs and what matters to you.
- 2
We build
We carry out the project step by step, with regular check-ins for your approval.
- 3
We launch
Going live, hands-on training for your team and follow-up after delivery.
A conversational agent project?
Write to us. We reply simply.